Q: When will my order ship?

A: We roast to order and ship Monday-Thursday. Orders are usually fulfilled the day after they are placed (for example, orders placed on Monday will ship on Tuesday). Orders placed Thursday-Sunday will be fulfilled and shipped on the following Monday.

 

Q: Who do you ship with?

A: We use UPS and USPS to ship our orders. Any order over $30 will be shipped for free and should arrive with a week. For orders under $30 shipping options are available at checkout. 

 

Q: Can I track my shipment? 

A: Yes. Once your order is shipped you will receive a confirmation with a tracking number. 

 

Q: My package didn’t arrive or arrived damaged, what do I do?

A: If your order arrives damaged or, worse, does not arrive at all, please reach out to us at roastery@definedcoffee.com and we will look into what happened and make sure you receive your order, undamaged, as soon as possible.

 

Q: Do you ship internationally?

A: Currently, we only ship within the contiguous USA.